RETURN, REPLACEMENT AND REFUND POLICY
REPLACEMENT WITHIN 10 DAYS
You may request a replacement within 10 calendar days of delivery.
Our replacement policy applies in all product conditions. Requests may include size or fit issues, damaged or incorrect items, quality concerns or a change of preference.
We do not impose an unused-only or unwashed-only condition on this replacement promise.
Contact us with your order number, the item concerned and the replacement you would like.
We will provide instructions for returning the item and arranging the replacement. Please contact support before sending any parcel.
If the requested replacement is unavailable, we will contact you to agree on an appropriate alternative consistent with your legal rights.
REFUND REQUESTS WITHIN 7 DAYS
You may request a return for refund within 7 calendar days of delivery.
Contact support with your order number and refund request.
We will explain the return arrangements, where a return is needed, and communicate the refund decision.
This policy does not require an unboxing video.
REFUND METHOD AND TIMELINE
Approved refunds are paid by bank transfer, including refunds for Cash on Delivery purchases.
The refunded amount is credited to your bank account within 7 working days after approval and receipt of correct bank details.
Provide the account holder name, account number and IFSC code through our support email when requested.
Never share your OTP, PIN or banking password.
If an approved refund is not credited within the stated period, contact us for assistance.
For a full return accepted for refund, the amount paid for the returned product will be refunded. Shipping for the original order is free.
MAKING A REQUEST
Email: help.aebrix@gmail.com
Telephone: 0261 6792305 / 0261 6792306
Include your order number, registered contact details and the item involved. Photos of an issue can help support assess and resolve it.
The 7-day refund window and 10-day replacement window are store promises and do not limit remedies available under applicable law for defective, incorrect, misdescribed or otherwise non-compliant products.